Warranties / Returns

Online Return Form
Polycom Online Return Form

Other Vendors

Amino

 

Dead On Arrival (DOA)
Procedure: Contact your Imago account manager on 01635 294397

 

Warranty Support:
Warranty Procedure: Call the Imago Helpdesk on 01635 294333 or email tech@imagoscansource.com
(You will need the serial number).
Warranty expired Procedure: Contact your supplier for assistance.

Barco ClickShare

 

Warranty period: 3 years.
– Customer logs a fault ticket with I2U;
– I2U try to fix the issue over the telephone;
– If I2U agree the item to be faulty then Imago advance replace from stock;
– The faulty unit is then returned to Imago for customer credit.

Barco Projectors

 

Warranty period: 3 years.
– Customer logs a fault ticket with I2U;
– I2U try to fix the issue over the telephone;
– If I2U agree the item to be faulty, and the item is within its DOA period, then Imago advance replace from stock.
– If I2U agree the item to be faulty, but the item is outside its DOA period but is still inside its 3 year warranty period, then the projector will be repaired within 30 days.
– A loan replacement projector can be provided if needed to tide the customer over until theirs is repaired.

Diamond Cameras Warranty Support

 

Dead on Arrival purchased within 1 month.
– Manufacturers DOA Period: 30 days
– Contact your Imago account manager: 01635 294300

 

Warranty Support:
– Manufactures Warranty 30 months from date of sale
– Includes swap out warranty for first 12 months after purchase
– Procedure: Contact Imago Help Desk for initial support: 01635 294333

NEC Support

 

Warranty period: 3 years pan-European.
DOA period: 2 weeks
– Customer logs fault direct with NEC on 01952 237000.
– Customer must provide item serial number when logging the call.
– NEC try to fix the problem over the phone.
– If it’s not possible to fix the product over the phone, and the product is within its 2 week DOA period, then NEC will ship a new screen direct to the customer and collect the faulty screen.
– If it’s not possible to fix the product over the phone, and the product is outside its 2 week DOA period but inside its 3 year warranty period, then NEC will ship a refurbished unit direct to the customer and collect the faulty screen.

Osprey by Vario Systems (Previously ViewCast) Support

 

Dead on Arrival purchased within 30 Days:
– Manufacturers DOA Period: 30 Days
– Contact imago account manager: 01635 294333

 

Warranty Support:
– Manufactures Warranty 1 year from date of sale
– Warranty Procedure: Contact Imago Help Desk for initial support: 01635 294333
– Alternatively fill RMA request from manufacture website.
– Website: www.ospreyvideo.com/support

Polycom

 

Warranty Support:
– Dead on Arrival purchased within 30 Days
– Manufactures Warranty 1 year from date of sale
– Procedure: Contact Imago Help Desk for initial support 01635 294333 or email tech@imagoscansource.com
(You will need the serial number).
– Alternatively see Warranty/support section of Manufacturer website
– Website: www.polycom.com/support
– If an iCare support contract is in place: Call the Imago Helpdesk on 01635 294333 or email tech@imagoscansource.com
(You will need the serial number).
– If a Polycom support contract is in place: Call Polycom on 01753 723020 or go to www.polycomsupport.com
(You will need the serial number).
– No support contract: Contact your supplier for assistance.

Revolabs

 

Dead on Arrival (DOA)
– Procedure: Call the Imago Helpdesk on 01635 294333 or email tech@imagoscansource.com
(You will need the serial number).

 

Warranty Support
– If an iCare support contract is in place: Call the Imago Helpdesk on 01635 294333 or email tech@imagoscansource.com
(You will need the serial number).
– No support contract but under manufacturer’s warranty: Contact Revolabs directly on 01732 366535 or email support@revolabs.com
(You will need the serial number).
– No support contract and manufacturer’s warranty expired: Contact Revolabs directly on 01732 366535 or email support@revolabs.com
(You will need the serial number).

Samsung Support

 

Click here to open Samsung support page

Sony Support

 

Dead on Arrival purchased within 30 Days:
– Manufacturers DOA Period: 30 Days
– Contact imago account manager: 01635 294300

 

Warranty Support:
– Manufactures Warranty 3 years from date of sale – cameras… 3 years – screens
Return to base warranty
– Warranty Procedure: Contact Imago Help Desk for initial support: 01635 294333
– Website: www.sony.uk/pro/section/primesupport

 

IMPORTANT:
Instructions for all support warranty requests:
Please note this applies to both DOA and Warranty Returns:
NOTE: Please do not return any item without the prior agreement with Imago Group plc or the Supplier and the correct returns documentation and reference information.

– A full description of the nature of the fault to be reported. Please note “DOA” is not a full description and we will reject any item being returned with such a description, as our vendors will only reject the item from Imago.
– Imago Sales Order Reference – as located on the delivery note attached to the product or on the sales invoice

 

Your own full contact details:
– Company / Business name
– Your address, including postcode and telephone number
– Contact name (individual telephone number if applicable) for our logistics department / courier – if there are any queries
– We will complete a CRTN form and email it to you, you must attach a copy to the outer box. Goods will be rejected if this reference is not attached to the returned item.

 

Packaging
– The product must be returned in original packaging.
– If you cannot locate the original packaging we reserve the right to apply a 15% restocking fee.
– Imago will arrange and pay for return carriage on DOA items.
– To avoid further damage to the goods being returned please package in a suitable outer box.

 

Replacement goods
– If replacement goods are sent out in advance by Imago then these goods will be invoiced at the same price as the original sale item but will not include the cost of carriage.
– The original invoice will be credited once the DOA goods are received into Imago warehouse.
– This must be within 14 days of the date of issue of the CRTN form.

Unicol Support

 

– Manufacturers 10 year warranty with free-of-charge replacement if anything is faulty or fails during this time.
– Any electrical goods are offered with the standard manufacturers warranty.